At PixelQuest Gaming Lounge, your satisfaction is our priority. If you are not satisfied with our service or experience, please let us know within 24 hours of your visit, and we will issue a full refund or offer you another opportunity to enjoy our services. For private room bookings or tournament entries, cancellations must be made at least 48 hours in advance for a full refund. Our goal is to ensure every visit is an enjoyable one, and we’re committed to making things right.